Studio Policies

  • All sessions require preregistration and reservation by credit card. Click the "Schedule Now" button and follow through till you click "Book it". 
  • Cell phones must be turned off or silenced.
  • We love the little ones, but we do not provide childcare. For their safety, they cannot be left unattended. 
  • Due to participants who may have sensitivity to smell, please do not wear perfume or overly scented products to class sessions. 
  • The studio has surveillance cameras 
  • Sessions are 30 - 45 minutes in length (unless noted). Please be on time! The session will not be extended. For semi-private sessions, if you are more than five minutes late, you might not be able to join the session. It is a disruption to the class, and you will have missed the warm-up. If you are more than 15 minutes late and we have not heard from you, it will be considered a no-show/late cancellation.
  • We have an industry standard 24-hour cancellation policy. Please cancel online at least 24 hours in advance of your appointment to avoid being charged the price for the missed session. No exceptions. 
  • Packages are non-refundable and non-transferable. Prices are subject to retail sales tax (10%). We understand that issues come up (last-minute obligations, childcare issues, sickness) but we feel it is unfair to draw an arbitrary line when it comes to who deserves to not be charged the price of the missed session and who does not. Therefore, the uniform policy of no refunds is in place.
  • Low attendance classes may be changed or cancelled. 
  • Plan to take privates (only if you have been cleared by a doctor) if you are recovering from an injury or are currently requiring rehabilitation. We suggest you wait till you are fully recovered before taking semi-private classes.  
  • Studio is not responsible for lost items.
  • If there is a change in your health, it is your responsibility to inform your instructor BEFORE your session. 
  • You will receive advance notice if we assign a substitute teacher. You will have the option to cancel or reschedule.
  • Snow or inclement weather policy: If the Lake Washington School District is closed due to weather, Angelina Pilates will likely be closed as well. However, your session is not cancelled unless you receive a notice of cancellation email from the studio. You will never be penalized for cancellations made by Angelina Pilates due to snow or inclement weather. If the studio remained open and you are a late cancel or no-show, you will forfeit that session.

Studio Precautions & Requirements for COVID-19

  •  Sessions will be staggered to maintain social distancing and allow for cleaning between each session. Angelina Pilates will be limited to 8 people total per day in-studio. Online sessions will also be available. 
  • At all times, the studio will follow the social distancing guidelines of at least six feet of separation between every person in the studio to the greatest extent possible. If you need to change, please do not arrive more than 5-7 minutes before your session. If you are not changing, please do not enter the front door more than 3-5minutes before your session. 
  • Only Private & Duet sessions. No group/semi-privates will be available for the foreseeable future. Duets from same household are welcome.  A star package can be used between members of the same households. 
  • Please bring your own water bottles. A complimentary bottle of water is available if needed. There will no longer be cups available for water.
  • Face coverings (masks) and socks are mandatory in addition to training attire.  
  • Hand sanitizer is available on the outside and also immediately inside of the front door. 
  • Please bring your own sweat towels as it is no longer allowed for the studio to provide this. 
  • All clients must sanitize their hands upon entering studio or throughly wash with soap in bathroom before session. 
  • Cubbies will no longer have soft baskets. Instead, you can place your belongings directly within a cubby that will only be used by one person that specific day. When the studio closes each day, Angelina will sanitize each cubby in addition to the main door handles and other hard surfaces within the studio. 
  • Angelina will use hand sanitizer before & after each client in addition to wearing a cloth mask and socks. Angelina will clean all equipment & props at the end of each session.
  • The soft reformer loops will only be used by one client and then removed for cleaning in the washing machine. The vinyl reformer loops and/or props will be cleaned and sanitized after each client. 
  • Studio open days for in-person sessions will be staggered. There will always be one closed day between open days. 
  • Air purifiers & fans in addition to windows being open will allow for improved ventilation. 
  • Most importantly, Do Not Come to Angelina Pilates if you have been diagnosed with COVID-19 (have not recovered or are still within the required 14-day quarantine), have symptoms of COVID-19 within the last 24 hours, or had contact with a person that has or is suspected to have COVID-19 within the last 14 days. Remember, online sessions are available and can be used if you are feeling ok but cannot come into the studio.